FAQs

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 5-7 days processing time for your order to ship out + an average of 14-21 days for item delivery. If you have any questions, email at us hello@desertpoppycollection.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee only if you receive the product defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Onext we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, wait for your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at desertpoppycollection@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here for you! Please send us an email to desertpoppycollection@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.

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